syn1588® Support Request

 


 
If one experiences problems when installing or using the syn1588® hardware and/or software there is the Oregano Systems support. We will identify and solve your issues as fast as possible.

syn1588® System Information Report

In order to solve your issues Oregano Systems requires some information of your specific – network – setup. We implemented in the syn1588® PTP Stack a special function – the System Information Report – to collect all the required information in your system like operating systems version, driver version etc. We kindly ask you to run the syn1588® PTP Stack to create this System Information Report and provide us the result.

Application Notes
For details on how to use this feature please read this application note:
syn1588® Application Note: System Information Report (PDF-File)

Please note that Oregano Systems respects your privacy. The data of your system is collected but not sent automatically. The collected data is provided you in a readable format (ASCII log output). One can clearly see in advance which information will be provided to Oregano Systems.

We strongly suggest to use the Oregano Systems secure file server (SFTP) for electronically exchanging data. If you do not have an account on our secure file server please drop us a note. We will create an account typically within one business day for you. Of course one may decide to send Oregano Systems the System Information Report also via email in clear text.

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